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s24 ultra one iu 7 vpn wifi issue

(Topic created on: Thursday)
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Members_soBAWmg
Student
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Hello. i have an issue with VPN on s24 ultra s928u1.

when i'm connected to a 2.4ghz wifi 6 network or mobile data it doesn't happen and everything works well.

it only happens on wifi 6 5ghz networks. when i connect VPN i start to have bursts of high latency and they are regular. i found out that phone is continuously changing RX/TX speed and one of them is repeatedly dropping to 6mbps and coming back to 2.4gbps.

it happens until i use my wifi with a heavy usage app like video call or contiguous download.

how can i get this issue to someone who can help fix it ?

3 REPLIES 3
Glenntech
Samsung Members Star ★★
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After the issue happens again
Go into the feedback section on the Members App and report the issue you have with a full explanation and allow the diagnostic data
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Members_soBAWmg
Student
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the issue is always happening with wifi 6 on the 5ghz band when i connect the VPN (any VPN application). i think the issue is with VPN service in samsung. i have tried to disable/enable all features including the ones of intelligent wifi, wifi hotspot, tried wifi safe mode in developer mode, nothing works ! when i connect the VPN if i'm on wifi 6 5ghz it starts dropping repeatedly to 6mbps unless when i do download with full speed

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Members_soBAWmg
Student
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ok so i have tried with samsung wifi protect and it also happens with same conditions when i'm connected to wifi 6 5ghz and not wifi 6 2.4ghz or mobile data. so it's clearly a samsung issue

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