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S24 ultra doesn't have higher than the 6.1 One UI Version. Why?

(Topic created on: 22-10-2025 11:19 PM)
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Oduko
Student
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My s24 Ultra doesn't have the new Samsung One UI 7 & 8 Updates. 

I am not sure why. But the security patch for One UI 6.1 I see here was March 1st 2025.

How do I get it updated?

 

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6 REPLIES 6
Tourbillon De La Vie
Samsung Members Star ★★
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Post a screenshot from settings /about phone /software information /service provider software version

It is possible phone is out of region
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Oduko
Student
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1000189035.jpg

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arianwen27
Samsung Members Star ★
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You have an american model phone. Phones used outside of their original country stop getting updates
Oduko
Student
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And there are no resolutions around it??

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arianwen27
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The only solution I've seen is buying a cheap or pay as you go american sim card, then putting it into your phone once a month to update it.

Whoever sold you that phone should not have sold it outside of america
Oduko
Student
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I'll consider that. 

I've tried reaching out to support. Let's see how that turns out first. 

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