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S24 Ultra Charging and USB-C Issues

(Topic created on: 22-02-2024 04:47 PM)
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Hayden B
Student
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Been using my S24 Ultra for about 2 weeks now.  At first I've had no issues with it, but slowly my chargers have stopped working as well as my USB-C earbuds. I've had 3 different USB-C charging bricks stop working on my phone in the past week. I've tested these bricks and wires on other devices and they work perfectly, so why aren't they working on my phone? I also tested the earbuds on another device and they work just fine. Anyone else having issues like this and do I need a new phone to fix this??

22 REPLIES 22
Tourbillon De La Vie
Samsung Members Star ★
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Not a new phone. New charger

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Hayden B
Student
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Every new charger I use has stopped working, I've been looking through some subreddits and this seems to be an ongoing issue that many people have been experiencing. People have gotten replacement phones for it and the charging problems happened again. Seems like Samsung needs to figure this out.

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Joeeye
GrandMaster
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This sounds quite frustrating. I personally have not had any charging issues with my S24 Ultra, my only gripe being my 3rd party chargers do not charge the phone at 45W, only the official Samsung charger seems to work. They charge at 25W however, which for all intents and purposes, charges nearly the same time, so I've never been overly bothered by it. It is weird however that my older devices like my Tab S7+ and Note 10+ 5G charge perfectly fine at 45W on those chargers.
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slawson
First Poster
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I have just started having this charging problem on new 24 Ultra. I have spent a lot of money on new chargers, a charging station, samsung official chargers, etc. Is there a source at samsung to get help for this?

Members_Cg6n4qZ
First Poster
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Happened to me this morning.  Yesterday I noticed the message in the header 'USB disconnected' kept flashing up, even though nothing was plugged in.  Restarted the phone then it stopped.

Put on the charger last night, but then this morning realised it hadn't charged.  Just tried a couple of different plugs and cables and nothing.

Lil Irv
First Poster
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Just curious If you figured this out?   Same problem here 

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Members_05HZjBH
Student
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I do have the same issue, I always need to massage ANY cable of ANY charger to get the phone charging and connected. Next week I am raising a claim with request to change the phone. I have a bad experience with the repairs when the phone is opened with respective ip67 certification as well as adhesive hold up. The problem is  I need to backup the phone 1:1 but for that guess what I need USB C port that keeps disconecting when badly looked at. It is terrible. 

Members_3VQgPwe
First Poster
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My issue with the s24plus is that I cannot connect it to a PC via usb cable...The PC doesn't recognize it. When I plug in a USB flash memory it only works in read mode. Changed the defaulr setting in dev mode for usb to "transfer files" but didn't work. Usb charging works OK.

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Members_7kSlYJd
Journeyman
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I have the same issue. The phone suddenly stopped fast charging. I tried using three different chargers. Very disappointing from Samsung.

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