S24 ultra camera buzzing when recording video - OIS issue?

[Char93]

Char93-video-1716322485440

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Walking the dog this morning, decided to take a video, panned to the right and heard a buzzing noise which I thought was very strange, almost felt like the phone started to vibrate with a call coming in but not as intense. 

Watched the video I had taken and you can hear a buzzing and the image distorting at the same time. This can be re-created by moving the camera to the right. This happens on video only so far. 

Little research shows this is quite a common occurrence, but this must be a hardware issue surely? Faulty OIS I suspect, or is this just another quirk we have to live with? 

Video attached. 

[BandOfBrothers]

Have you also sent this as feedback to Samsung via your Samsung Members App @Char93 

We won't be able to watch your upload until the Samsung Community Forum Team have moderated the attachment. 

I've tried recording a video on my Samsung Galaxy s²⁴ Ultra, to try and recreate what your experiencing, and it appears fine. 

Your phone does have a diagnostic tool found in your Samsung Members App and a Samsung Experience Store or Samsung Service Centre can assess your phone. 

If i can be of any further help please don't hesitate to ask  😎 

[Char93]

Hi there,

Yes I have and they have said they don't know and need to pass it on to their software experts. Been a few days and haven't heard back as of yet.

Can see the video is still not showing on here, would be good to show what is happening!

[Ross R247]

Samsung is aware I have the 24 ultra They are going to get a software update to fix it

[Ross R247]

I spoke to a representative

[ðəƴœ]

Useless. Nothing helps

[MihaiU85]

Hey, I've been having the same problem since the last software update. My S24 Ultra was working perfectly until May, can you please take a look and fix this bug ?!

Thanks!

[Char93]

Fingers crossed this appears to have been true, their tech support also told me the same. Since the latest update I haven't experienced it again.

[Char93]

Hi there, that's strange, it seems to have been resolved by the last update for me! Surprised a software update fixed it as would assume it would be a hardware issue but fingers crossed it's gone for good. Hope you can get it sorted.

[MihaiU85]

After you wrote me, I have checked the software and the last update was from 24 of May, I refresh and I found the last update from 8 of June, installed and the shake is solved.

Thank you !