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No Update on S24Ultra Verizon Here in UK

(Topic created on: 13-03-2025 03:51 PM)
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Vaiza
Explorer
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Hi 👋 

I still don't understand why my Samsung S24 ultra Verizon won't update here in the UK. Still on October 2024 patch. 

I relocated down to the UK and currently using Vodafone. I have not been able to get update on my phone since last year. Model is SM-S928U.

I need solutions?

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12 REPLIES 12
JAMES4578
Samsung Members Star ★★
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Hi @Vaiza  There can be issues if the device is being used outside of the intended region.  You could  try Smart Switch on a Pc to see if an update is available via that method https://www.samsung.com/uk/apps/smart-switch/

There can also be an issue with app compatibility and it is advisable  to change the country  as shown here https://www.samsung.com/uk/support/apps-services/how-to-change-your-samsung-account-country-or-regio...

 

I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.


arianwen27
Big Cheese
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If you have an american phone with a uk sim, updates won't work. I can explain the technical reasons if you want but the simple answer is american phone, american sim to update. Uk phone, uk sim to update.

So get a cheap pay as you go us sim and swap to it once a month
Vaiza
Explorer
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This doesn't make sense. My iPhone can be updated anywhere in the world. I've received multiple updates in the last months. But Samsung, no! I guess this will be my last Samsung device.

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Vaiza
Explorer
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Samsung is unbelievable!

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arianwen27
Big Cheese
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Iphones are vastly different to android. I'll explain how android updates work then.

Google creates a new version of android, the phone manufacturers modify the update to work on their devices, then the cell carrier approves the update once they know it will work on their network. Different phones are made doe different regions depending on laws and signal requirements. Eg, american iphones have mmwave antennas, no other country iPhone does.

With all this in mind, you have an american phone wanting american updates, but with a British cell carrier. The cell carrier won't jave american updates on the approve list as an american phone is supposed to be in America.

For iphones, all iphones are the same and get the same updates, so there's no cell carrier involvement.

In modern android, there are solutions for this update problem. There are 2 update systems, system update and Google play system update. The Google one works on every phone regardless of country, manufacturers or cell carrier. Google makes the update, it installs. Plus now a lot of system services get updates through the play store.

So tldr, you have a phone in a country it wasn't designed for. Your cell carrier isn't expecting american updates so doesn't have american updates on the known working approved list.

All android devices work like this
arianwen27
Big Cheese
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To make sure this point is carried across, this is an issue with cell providers not approving updates. This affects all android phones, samsung has no say in it
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Vaiza
Explorer
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Changing location on profile doesn't work.

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keith30
GrandMaster
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That's the downside of owing an android phone, you can do more with a iPhone than you can with having a Samsung or other android phones.
Vaiza
Explorer
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Definitely ditching samsung all together. 

 

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