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Me again.

(Topic created on: 01-08-2025 09:18 PM)
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Quinney
Explorer

‎01-08-2025 09:18 PM

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I've had a Toucan video doorbell for about a year and a half with the app working perfect on my s20fe, UI version 5.1. A few months ago I upgraded my phone to a S24fe UI version 7.0 and android version 15. When connected to the doorbell app theres video interference when motion is activated. It's the same video issue when connected to my mates s24. Any ideas people?
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2 REPLIES 2
arianwen27
Samsung Members Star ★

‎01-08-2025 09:20 PM

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The app might need updating to support the newer operating system correctly
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Piper123
Samsung Members Star ★★

‎01-08-2025 09:23 PM

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Hey there

You'll need to reach out to the app developers. Contact details on the Google Play Store or if you got the app from Galaxy Store, on there 🙏
I am not employed by Samsung nor do I receive any remuneration as a Samsung Members Star.

My device is an S25 Ultra.