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Email issues during transfer from phone to phone

(Topic created on: 04-12-2024 06:18 PM)
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Ed328
First Poster
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Just got S24 phone, it hasn't transferred my emails from my A9 phone. I'm putting in the correct email password yet nee phone states it's incorrect.
What do I do?
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9 REPLIES 9
JerryS
Helping Hand
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Hi and welcome to the community. Am not really sure but what email client are you using? Have you tried removing and re-adding the email account on the new phone?
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lminvti
Samsung Members Star ★
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Hi there 👋 and warm welcome

Congratulations with your new device.

Now ,Have you used smart switch to transfer all files and everything to your new device?
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Ed328
First Poster
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Yes have used smart switch
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ChrisB_
Moderator
Moderator
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Hi there, @Ed328. Welcome to the Samsung Community forum, and congratulations on getting your hands on the amazing S24! :party-popper:

The Samsung Email app provides you with the means to have all of your third-party emails accessible in one place, however, your emails are stored on the servers of your email provider, not your phone. As such, your emails will not have been transferred over to your new phone. 

Samsung also do not store any of your email passwords, so if you are not able to log into your email account then you may need to reset the password. The steps for resetting your password vary between email providers, so we would recommend doing an online search for step-by-step instructions on how to do this.

For example, you could search for "Reset Sky email password", or similar. If this is in relation to a different email account, simply switch "Sky" for the name of your email provider.

Once you are able to log into your email account, all of your emails will be correct and present. 🙂

Ed328
First Poster
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Thanks, the error message states the POP3/IMAP is not turned on so will look at that also
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ChrisB_
Moderator
Moderator
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No problem at all. We have a handy online guide for how to set up the email app on your phone that you may also find useful. 

 

 

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Ed328
First Poster
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Sounds good
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Rainbows1
First Poster
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Hi can't get into my mobile banking as I set up my account t with old sim I've tried changing this with new details but nothing help me 🙏
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jimjam73
First Poster
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Did you sort yours as mine e is the same, can't get my virgin email on to the Samsung email and I get the same message
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