Camera issues >5x zoom

[samsen]

Is anyone able to assist with an issue I am having with the Samsung camera, anything that I try to shoot in video or picture mode above 5x zoom becomes blurry and refuses to focus.

Is this a common problem and does anyone know a fix? 

[BandOfBrothers · Accepted solution]

Hello @samsen and may I extend a Warm Welcome to the Samsung Community Forum 👋 

I use the Samsung Galaxy s²⁴ Ultra.

My phone is maintaining focus and does not show as blurry.

I know this sounds obvious but do ensure your lenses are clean and if your using any type of camera lens protectors then consider removing them. 

https://www.samsung.com/uk/support/mobile-devices/what-to-do-if-my-galaxy-phone-camera-does-not-focu... 

Maybe try clearing the cache of your camera app as a first step. 

Then run the diagnostic tool in your Samsung Members App to see if that highlights anything. 

Please consider going over to your dial pad and type in *#0*# and this will bring up a number of tests to try also. 

If they don't help then seek support from a Samsung Experience Store or Samsung Service Centre.

If i can be of any further help please don't hesitate to ask  😎 

[Del1701]

Hi @samsen I had a very similar issue with my S24 ultra, especially when trying to use tracking auto focus.

What I done was to clear the camera app cache and data, don't worry you won't lose your photos.

Then I went into the camera app settings and reset the camera. So far my camera has been focusing ok so this may work for you?

[Piper123]

Thank you for this.

I did this a few moments ago (it has been a while since I reset the camera).

12mp camera better, even up to 30x zoom

50 & 200mp still poor and blurry even at 10x.

More work needed from Samsung here in my view. 🫠

[samsen]

Clearing the cache appears to have worked... If it happens again (and the cache method doesn't work) I'll try the other tests! Thanks so much, you are a lifesaver!

[Del1701]

Glad it helped 😉 and you're so right, 50 and 200mp do still need more work 🙄

[Del1701]

Glad it helped 👍 I was so frustrated with my one that I was on the verge of selling it until I done this.

[BandOfBrothers]

You're very welcome @samsen  👍

[Piper123]

@Del1701

THANK YOU

I followed your thoughts above and find the S24 Ultra cameras, especially the 12mp to be noticeably improved. Earlier I took a pic zoomed to 50x, the image had a lot of writing on it. After AI did its bit, it was all readable.

50mp and 200mp also improved although limited to 19x.

Really appreciate your comment on here.