24 ultra got me from the dark side

[willsyboy]

I just moved from iPhone to 24 ultra. Boy am I struggling. Qr code for esim won't work. Cant get my emails on. It's really doing my tit's in. 

[BandOfBrothers]

Hi @willsyboy 

Let's see if we can get you to where you need to be. 

So....

Are you using the Samsung email app ? Can you elaborate what issues you are experiencing  ?

Are you following your Networks instructions on how to Set up an eSim ?

[BandOfBrothers]

Some links that may help. 

• https://www.samsung.com/uk/support/mobile-devices/how-to-use-an-esim-with-your-galaxy-phone/ 
• How-to-use-the-samsung-email-app-and-how-to-open-attachments-on-a-galaxy-phone/ 

[willsyboy]

Esim. I'm doing exactly what ee have advised me to do. They sent me a qr code and said to scan it and that would put my esim in to the ultra. But upon trying it says scan already used. I might be better just asking for a sim card.
I'm gonna try the emails again tomorrow.
Thank you for helping.

[BandOfBrothers]

OK @willsyboy 

Take a look at the links to see if they help to clarify. 

[willsyboy]

Thank you.

[BandOfBrothers]

This is from ee support @willsyboy  >https://ee.co.uk/help/mobile/getting-started/esim/dual-sim-for-samsung 

[willsyboy]

That is brilliant thank you.
What a great group this is. 👍

[BandOfBrothers]

You're very welcome @willsyboy  😎