Twitter video mute when rotated to landscape

[SusanHD]

Watching videos posted on Twitter the sound is cut when the phone is turned sideways, or into landscape orientation. The video itself will rotate and fill the screen but no sound. Turning the phone back to portrait orientation doesn't get the sound back. I have to exit the video and restart. Doesn't happen on my OnePlus handset, doesn't happen on my Samsung on, eg, YouTube. Just Samsung on Twitter. I have seen the same complaint about other Samsung phones so seems to have been going on for years. Has anyone found a fix or can it be reported somewhere?

[Neo001 · Accepted solution]

Seems to work well on my S22+. Check if there are any updates available for Twitter.

If the issue persists, you can report it to Samsung via Samsung Members app > Support > Send feedback > Error reports 

Also, contact Twitter support by sending a tweet to @TwitterSupport.

[SusanHD]

Thanks for the suggestions, I'll report it in that members app. Here's another thread on the same subject in the S22 forum so it's definitely a Samsung problem rather than Twitter (although goodness knows what's going on there most days!)

https://eu.community.samsung.com/t5/galaxy-s22-series/audio-stops-after-screen-rotation-from-portrai...

Thanks again - wasn't aware of the app so that's helpful

[SusanHD]

Reported through the members app, and had confirmation back that it's being passed to technician. I hope that's not code for forgetting about it! Thanks.

[sha_sha_gurl]

The same thing has been happening  just recently on my Samsung A52. Very frustrating to have to close out and reopen to watch my videos. 

[Forrest75]

Same thing happening on S23 ultra for me (UK , EE, all upto date)