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Screen goes dark

(Topic created on: 02-11-2023 05:42 PM)
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I have this problem too

Krisztian Csendes
Apprentice
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Hi everyone,

Can anyone help me?

My Samsung S23+ screen completely dark/black (it only shows the clock) when I am using it in dark room. As soon as I switch the light back on in the room, the phone comes back to normal. 

If it is dark, I can't use the mobile at all

Please help me.....I tried everything. It drives me crazy

Thanks

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15 REPLIES 15
Krisztian Csendes
Apprentice
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Also I have reset to factory setting, but no luck

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Krisztian Csendes
Apprentice
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Hi,

Unfortunately it didn't work

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Whattttt
Voyager
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If those methods are not working try to factory reset phone so it runs like a new phone. If that doesn't work its most likely a hardware issue and needs to be checked by Samsung or a trusted repair service
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Whattttt
Voyager
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When i say factory reset, i mean wipe the whole phone so its like how you first got it.
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Krisztian Csendes
Apprentice
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Ok

I will do that

Thanks

Piper123
Samsung Members Star ★
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The image of the screen you've just shown suggests the screen is off but that you may have facial recognition turned on?

So when you look at the device, it lights up?
S24 Ultra
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