Screen goes dark

[Krisztian Csendes]

Hi everyone,

Can anyone help me?

My Samsung S23+ screen completely dark/black (it only shows the clock) when I am using it in dark room. As soon as I switch the light back on in the room, the phone comes back to normal. 

If it is dark, I can't use the mobile at all

Please help me.....I tried everything. It drives me crazy

Thanks

[Krisztian Csendes]

Also I have reset to factory setting, but no luck

[Krisztian Csendes]

Hi,

Unfortunately it didn't work

[Whattttt]

If those methods are not working try to factory reset phone so it runs like a new phone. If that doesn't work its most likely a hardware issue and needs to be checked by Samsung or a trusted repair service

[Whattttt]

When i say factory reset, i mean wipe the whole phone so its like how you first got it.

[Krisztian Csendes]

Ok

I will do that

Thanks

[Piper123]

The image of the screen you've just shown suggests the screen is off but that you may have facial recognition turned on?

So when you look at the device, it lights up?