S23 ultra wont update software

[kane007]

Got an upgrade from vodaphone referbished s23 ultra and it will not update its software it is still on android 13 and security patch from aug 2023 ive tried everything clearing cache safe mode its fully charged on stabe network have plenty of memory but every time I try and updae it says I have the latest version please help 

[-Robot-]

Have you tried connecting to laptop and use smart switch?

Have you spoken to Vodafone?

[kane007]

Yes tried smart switch on pc dosnt even give an option to update spoke to vodaphone they said contact samsung

[BandOfBrothers]

Hello 👋 @kane007 and may I extend a Warm Welcome to the Samsung Community Forum. 

Hopefully it's not an issue attached to the fact that the phone is a refurbished model. 

https://www.samsung.com/uk/support/mobile-devices/how-to-troubleshoot-software-update-issues. 

A Samsung Experience Store might be able to assist if you have one local and have proof of putchase. 

You may need to also go back to Vodafone as they are the original Merchant and do hold back software updates for testing ,which might somehow be affecting your phone. 

The Vodafone Social Media Teams via Facebook or X can help https://forum.vodafone.co.uk/t5/About-the-Community/Contact-us-about-account-related-queries 

If i can be of any further help please don't hesitate to ask  😎 

[Piper123]

Return the device for replacement.

You shouldn't be having these issues and you have a 14 day window to return them from date of delivery.

Call Vodafone on 191 to confirm your intentions before sending and take a video of the device before it goes.

[kane007]

Thanks all I think im just going to return it

[Moiramon · Accepted solution]

The CSC code BTE is united Kingdom but the XNZ is New Zealand. The last 3 letters of the CSC code is the original CSC code of the phone and can't be changed. So it was originally meant for the New Zealand market. It often comes up on here with people who have brought phones second hand or refurbished. The usual advice is that it won't update because it's out of region. That's not technically correct. The issue is that the CSC isn't correct for the region the phone was meant for. Unless the CSC is correct for the region then it won't update even if you use smart switch.

[kane007]

Thanks for reply I had a feeling this was the case as the model numer on the phone ends BTE but when registered it on samsung it ends with XNZ AND I all so found a promotion from new zealand that this model was part of so I think I will return it to vodaphone as im still in cooling of period

[kane007]

Also do you thik it had its firmeware flashed updated so it would work in the uk