26-01-2025 03:00 PM
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Solved! Go to Solution.
1 Solution
Accepted Solutions
26-01-2025 08:09 PM - last edited 26-01-2025 08:20 PM
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26-01-2025 03:09 PM
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Have you spoken to Vodafone?
26-01-2025 03:12 PM
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26-01-2025 03:32 PM
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Hello 👋 @kane007 and may I extend a Warm Welcome to the Samsung Community Forum.
Hopefully it's not an issue attached to the fact that the phone is a refurbished model.
https://www.samsung.com/uk/support/mobile-devices/how-to-troubleshoot-software-update-issues.
A Samsung Experience Store might be able to assist if you have one local and have proof of putchase.
You may need to also go back to Vodafone as they are the original Merchant and do hold back software updates for testing ,which might somehow be affecting your phone.
The Vodafone Social Media Teams via Facebook or X can help https://forum.vodafone.co.uk/t5/About-the-Community/Contact-us-about-account-related-queries
If i can be of any further help please don't hesitate to ask 😎
Daily Driver > Samsung Galaxy s²⁵ Ultra 512Gb ~ Titanium Black.
The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "
26-01-2025 03:40 PM
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You shouldn't be having these issues and you have a 14 day window to return them from date of delivery.
Call Vodafone on 191 to confirm your intentions before sending and take a video of the device before it goes.
26-01-2025 06:31 PM
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26-01-2025 08:09 PM - last edited 26-01-2025 08:20 PM
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26-01-2025 08:38 PM - last edited 26-01-2025 10:17 PM
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26-01-2025 08:42 PM
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Saturday
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why my phone is not available in update what I do for this problem? Please tell me
