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S23 Ultra - Secure Folder Failure

(Topic created on: 19-09-2023 06:55 AM)
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Jason805
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I've been using my secure folder daily for years on different phones.

Changed the passcode a few months ago and use my fingerprint for primary and pin for secondary which it always asks for the pin after I restart my phone.

I went to sign into my secure folder and it wouldn't take my pin.

Then I got the lockout / wait X amount of time to try again. Thought I was going crazy so I used all the different pins I have used and now I'm locked out for 24 hours.

It never had the option for "reset password" or "forgot pattern". 

Is there any help / way to fix this issue?

I have a lot of documents I don't want to loose in the folder.

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Tourbillon De La Vie
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Do you have the following enabled 

Reset with Samsung account” toggle button.

https://www.samsung.com/ae/support/mobile-devices/what-is-the-secure-folder-and-how-can-i-use-it/

 

 

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Jason805
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I tried that, but step 2 just takes me to the secure folder login screen and says "try again in 13 hours" or has the option to "uninstall".

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Jason805
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It's also now showing enter the passcode when the 24-hour wait is over or UNINSTALL button.

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Jason805
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I've usually used a 4 digit key for my folder. Right now when I enter 4 digits then enter it doesn't register as a bad password. But if I hit 6 keys it will register as a bad code. Is that normal or is there a glitch?

 

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