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S23 fingerprint issue after 6.1.1

(Topic created on: 19-09-2024 06:10 PM)
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knockoutB
Journeyman
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As above guys are any of you have issues with the phone not recognising your print after the 6.1.1 update cheers
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6 REPLIES 6
Tourbillon De La Vie
Samsung Members Star ★★
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Working fine. What happens? It doesn't work at all or intermittently?

Is there screen protector on and what kind

Wipe phone cache partition 

knockoutB
Journeyman
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Yes intermittent but frequently,I never had an issue before the update
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BandOfBrothers
MegaStar
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Hello @knockoutB  👋 

I've experienced No issues on my Samsung Galaxy s²³ Ultra after this update. 

Have you tried some generic troubleshooting steps such as deleting your fingerprints and reset them back up. 

You can also send feedback via your Samsung Members App too. 

If i can be of any further help please don't hesitate to ask  😎 


Daily Driver > Samsung Galaxy s²⁵ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

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Dadou1
Pioneer
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@knockoutB - had the same issue. Fingerprint was working fine before and not after. I enabled the increased sensitivity (search your settings for touch sensitivity) and has been working fine.
But strange as I didn't need it before the update (my screen protector was on since new)
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knockoutB
Journeyman
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Exactly the same mate but I already have a sensitive settings turned on
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Dadou1
Pioneer
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😢 Worth turning it off and on 🤭
The only thing I can suggest is to register fingerprints again... A pain...