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Problems since 6.0 update

(Topic created on: 05-12-2023 11:01 AM)
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Geehome
Pioneer
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Facebook messenger has gone crazy since 6.0 update. Keeps repeating notifications for old messages please can anyone help. I tried text talking to support bot but all of the things it kept asking me to do wouldn't work for me
9 REPLIES 9
katlouise
Explorer
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I wonder if this is a Messenger issue as I was having the same on 5.1
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RXM
Troubleshooter
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This happened to me 2 days ago for the first time. My friend reacted to one of my messages and I got a notification every hour or 2 all throughout the night. I took several screenshots to share with my friend the next day to jokingly ask if she found my message that funny that she stayed up all night reacting to it. 3.24am, 6.40am and 7.44am were the times I got screenshots of but I remember there was one around 1.30am and several others prior to me deciding to screenshot.
Geehome
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I don't think so
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Geehome
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Yes that's it driving me mad, and notifications it should send it doesn't for hours sometimes
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AlexLdn
Voyager
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Same here
YINGGGGG
Student
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i have the same issues, old messages from other apps (Instagram/facebook messenger) keep repeating. I tried to uninstall the apps, and restart the phone, it doesn't work. Every new notification will trigger the repeating of notifications. Help pls.

YINGGGGG
Student
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The message i got from the chat support. 

As its 3rd party application, we have limited info to advise on this. However, you may try to go to the individual apps and disable the notification then monitor for few hours whether it still persists or not. If it still occurs, you may contact our hotline for Smart Tutor remote assistance. This is a service where we can connect to your device. We can view and access your screen from our side. The advantage is that we will be able to assist you with further troubleshooting over the call. Please contact our Samsung Care Line 1800-4252997 regarding this service. Our experts at Samsung Care Line will advise you more in detail. You may refer to the link below for further information in regards to the Smart Tutor service: https://www.samsung.com/sg/support/mobile-devices/how-to-get-remote-support-using-smart-tutor-on-sam...

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Daz73r
Troubleshooter
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Clear cache and uninstall
Geehome
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Thanks everyone, problem seems to have righted itself not sure which step sorted it but thank you
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