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Need a expert please help! My phone keeps restarting.

(Topic created on: 13-03-2023 07:36 PM)
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Damo
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Since I went on instagram this evening my phone keeps restarting I open instagram the screen goes black then next thing I know my phone is restarting.

 
I've turned my phone on and off and it seems to be not just when I go on instagram there's no pattern now, it will just keep restarting every so often.
 
Anyone help please. 
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12 REPLIES 12
-Robot-
Samsung Members Star ★
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I would say uninstall Instagram if thats what your thinking is causing it

I have Instagram on my S23 Ultra and have no issues at all and know of other who use Instagram without issue

I would report via Members App and send logs to them
Damo
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Thank-you
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GoanGeek
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Check for app updates in both Samsung and Google play store.

You could also download Good guardians and run the galaxy booster app.
keith30
Maestro
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Probably the Instagram app it self as it is pone to having bugs in it. I wouldn't think you need to download any other apps as that's unnecessary just do a Google play store update if there's one available, they come very frequently.
Damo
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Update. Not been on instagram since and it still keeps restarting only done it once since I posted this though
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-Robot-
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I have not had issues with Instagram at all, I use it and on it alot
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Damo
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Yes I figured out it's not instagram that was a coincidence
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-Robot-
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I would definitely send in error report to Support and send logs, they do get back to you.
Damo
Explorer
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Thanks for the advice! I have sent them samsung said they are looking into it :smiling-face: