Fault at top edge of wide angle shots

[james104]

Hi

Got my S23 Ultra last week. Chose it for the camera capabilities. Generally pleased with it but some of my wide angle shots appear faulty.

Look at the very top of this picture, which has been cropped to show the fault area. (It's a roof eaves and brickwork.)

I've taken a load more test shots today and it was hard to replicate - most shots were absolutely fine - but it did happen sometimes (maybe 1 in 20 shots have this fault).

Looks like a software fault rather than the hardware. Has anyone else noticed this?

Thank you

James

[Juli3n]

I've just tried with mine but couldn't reproduce that. What mode where you on, resolution, etc. Maybe it only affects a specific mode.

[james104]

Hi, thanks for the reply. Sorry I'm not familiar with the terminology. What do you mean by "mode"? (It was wide angle). The resolution shows as 4000 x 3000.

I'm going to do some more testing today to see if I can spot a pattern. It did occur to me that it's happening when I do shots in very quick succession, but I will see what I can find out.

I'm going to phone Samsung on Tuesday as the phone is within its 14 day return period. Not that I want to return it but if it's just my phone with this problem rather than affecting them all -  then I will.

[Babishko]

It appears that there is a glitch in your phone's camera @james104. I would suspect it is a software one, and would start by clearing the cache on your camera app. To do this, just go to your homescreen (assuming your camera app icon is here) and press and hold the icon until a grey slab appears with app info on it and press the circled i symbol right at the top right hand corner of this slab. This takes you to an extensive menu in which you should scroll down to Storage. Press this and another small menu will pop up. Now press clear cache at the bottom right and wait for your cache in this menu to drop to 0mb before leaving. Restart your phone and see if this has helped. I would also recommend clearing the cache partition on your device. If none of these steps works then I would wait for the August/September software update to arrive for you with it's new camera version. Good luck to you with your problem, as it would irritate me for sure. Should nothing at all work for you, then I would contact a service centre or your supplier with a view to a replacement device, but hopefully it won't come to this. 👍

[james104]

Thanks @Babishko , I will try that and report back here.

Yeah, for a £1,249 phone to have this glitch - not impressed. I chose the phone for the camera as I am a photographer (not professional but hobby). It's minor but irritating as I will have to crop the shots to remove it.

Anyway let's see what happens in the next few days.

[Babishko]

I had an audio problem when recording video on my first S23 Ultra @james104 which I could not resolve sadly. Like you, I was of the opinion that for the money I was paying for the phone this was not acceptable. Especially as video recording is my thing. I pushed for a replacement device and got one soon enough. This phone was so much better in every way. Not only was it's audio quality on video perfect, but it has much better Wifi reception and slightly better battery life, and I am really enjoying using this phone. I really feel that pushing for a replacement device is your best option the more I think about it. For the money you are paying you deserve to feel the complete satisfaction that I and many many others out here are feeling with our S23 Ultras. 👍

[Juli3n]

Sorry I meant what was all your settings like. For example pro mode, picture mode (Full, 1:1, 4:3 etc). I would assume like you that the fact that this is only doing it sometimes means it's a software problem. There's a way to disable Samsung post processing on the photos as well, maybe worth trying that (I think you need to install a Goodlock module for that). But I would contact Samsung support too if I were you.

[Juli3n]

Just checked, in Good Lock, there's a module called Camera Assistant. The Capture Speed settings in "Prioritize Speed" would reduce post processing. Worth trying that to see if it's definitely a software glitch that occurs post capture.

[Risky24]

Whether it's a £10000 or a £30 device, it is not immune to glitches. It's the nature of software unfortunately. Multimillion pound/dollar systems experience bugs and other issues. Saying you don't expect bugs because a device costs £1249 is one of the most ignorant statements I've seen from quite a few users on this forum.

There would be something to shout about if you were experiencing multiple bugs that render your device unusable but a 'bug' like this is not out of the ordinary. When/ if the company doesn't address it for a long time, that's a different story.

Don't get me wrong, I'm not saying you should not feel dissatisfied or disappointment but saying a device costs xxx so it should be perfect is silly.

[Risky24]

To be clear, I'm talking about devices that rely heavily on computer software.