Can't call phone number sent in a text message

[DOJO1]

When I receive a text message containing a phone number such as "you have a new voicemail message, please call 101" The 101 isn't highlighted and I can't tap and call. The same goes if I am sent a message to call any phone number, it isn't highlighted nor can I call it directly from the text message.

[Piper123]

Hey there and welcome to the Samsung UK Community Forum

If you press down in the middle of the numbers, a pop up should appear with several options, one of which is to call the number......

[DOJO1]

Unfortunately call isnt one of them. There's delete, forward, select text etc but no way to call

[Piper123]

When I said the number, I meant the number in the text (I.e. 101(. Not the number the text came from.

[DOJO1]

thats right the number in the message-  ie call Fred on 12344567 and nothing to call. This was highlighted on my old Samsung phone and just clicked the number and it called but on the S23 

[Piper123]

Just tried it on S24 Ultra without issue. Number in sms, pressed and hold, up came box with 3 options including call. Pressed call and hey pesto, called number.

[DOJO1]

well thats not the case with this S23. Im not stupid, had samsungs before and no issue.

[keith30]

Can't you type the 101 number from the phone key pad itself that's how I do it,if they is a genuine voicemail left for you

[Fiona26]

Try clearing the cache for your message app. Then restart your device. You could try clearing data, make sure you back up first so you don't loose any messages. If neither works, I'm not sure why you have this issue. It may even be a setting that's turned off.

[DOJO1]

can do that easily for 101 but if someone sends me a text with a phone number in it, I have to try and remember the number or write it down and then go to the phone keypad and dial it. Was much easier when I could just click on the number inside the message and it would call, a bit like a hyperlink in an email opening a webpage. There must be a setting somewhere that needs to be changed