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Boost Disney - account not eligible despite showing order history with eligible device

(Topic created on: 18-03-2024 07:13 PM)
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Chip4
Apprentice
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I have ordered an S23FE for my wife  which is shown in my samsung account order history 

However , when i try to claim the Disney 12months it states no eligible device found 

How on earth do i get this so called free Disney ? I have never experienced anything that makes something so difficult !

Surely the code should be on my account when i log into my account on my PC...shouldn't it?

 

 

 

7 REPLIES 7
Robin999
Maestro
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It will only be available to redeem on the device that you purchased, which in this case will be the S23FE for your wife.
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Piper123
Samsung Members Star ★
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You need to go to Samsung Wallet on the S23FE, click on menu bottom right then on the next screen click on promotions.

Click on Disney+ and your code should be there. Sign into the Disney+ website, sign in or create an account and follow on-screen instructions to register your free 12 months.
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Glenntech
Samsung Members Star ★
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Along with @Piper123 and @Robin999 answers
If you already have a Disney subscription. You will need to cancel this and wait until it has elapsed before you can apply the code to the promotion
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Chip4
Apprentice
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Would it matter that i ordered through my Samsung Account via the PC ( which shows in my orders) and the new phone is on her account? therefore her Samsung account doesn't show any phones ordered.   

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TRY2HELP
Helping Hand
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the easy way to do this is use your new s23 phone, and open samsung booster app. then choose your boost from there. and follow the instructions, that how I normally claim my disney or youtube.
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Robin999
Maestro
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Yes unfortunately the offer can only be redeemed via the associated device. This can be done via the Samsung Boost app that is only available when the device is initially set up. As an alternative, you can also use the device and follow the link

https://www.samsung.com/uk/boost
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Chip4
Apprentice
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Many thanks everyone for your help. have tried all the above , but nothing seems to work so accepted i wont be getting it... Just chalk it up as lesson learnt. 

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