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APPALING STUTTER AT 60FPS

(Topic created on: 20-09-2023 10:52 AM)
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Charlestsa1
Explorer
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It was suggested that recording at 60fps would stop the stuttering. Exactly the same as 30fps on original phone and this replacement.
This is the procedure.
1. Record around 30 seconds .
2. Pause.
3. Record around 30 seconds.
4. Pause.
5. Record around 30 seconds
6. Pause.
On the 4th or 5th time there is a small stutter noticeable.
On 6th or 7th times this increases dramatically.
Any further recordings are also at this appaling level.
Stop recording and restart .We then follow a similar pattern to the first recording.
Samsung maintain that this is a software issue and replacing the phone again will not cure the problem,but despite over 7months of complaining do absolutely nothing!
With so many users complaining about this issue both on Samsung and other forums with many video examples on You Tube then there is obviously a major issue with stuttering on these phones.
I spoke to Samsung again this morning and was told once again that they are unaware of this issue!
Obviously they don't even read their own community forums.
Could I ask members to follow through what I have done and report their findings please.
Thank you



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6 REPLIES 6
Glenntech
Samsung Members Star ★
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If you put your problem in the Feedback section on the Samsung Members App
Provide the data within a couple of minutes of the problem happening
Then you should get the information to the relevant area
Provide as much detail as possible. What lighting conditions, if you are using filters etc etc
The more that provide feedback, the more information they have to work with

I have tried it on my S23 Ultra, and not seeing the issue with my phone
Maybe because I'm on the One UI 6 Beta software. But this shouldn't make much of a difference to the App
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Charlestsa1
Explorer
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Could you tell me the feedback section of the app is please?
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Glenntech
Samsung Members Star ★
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If you go into the support section on the Members App
Scroll down to send feedback
There you will see error reports
In that list, you have various sections
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Glenntech
Samsung Members Star ★
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If you are in the One UI 6 Beta program
You will have access to the Beta section when you launch the Members App
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Charlestsa1
Explorer
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Thank you
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Charlestsa1
Explorer
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How long does it take for a response from Feedback? Sent a week ago with very detailed description
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