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Whatsapp Hanging/freeze while downloading video

(Topic created on: 17-11-2022 04:20 AM)
2380 Views
S22 Ultra Series
Apprentice
Options

Dears anyone have issue with whatsapp during downloading the videos?. Past 2days iam having this issue...app getting totally freeze..and I need to force stop to use again..I try to clear the catche also..kindly advise 

 
 
 

#S22ultra #whatsapp #freeze 
12 REPLIES 12
Ventor
Samsung Members Star ★★
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@S22 Ultra Series Hello, verify that you have a pending WhatsApp update and update. Check that you have a good internet connection and enough space on your device, greetings.






"The quieter you become-the more you are able to hear..."


S22 Ultra Series
Apprentice
Options

Hello, there is no pending update and my mobile is only 2 weeks old..so there is no issue with storage moreover am using 5g connection too. I have tried clearing the cache also

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Tourbillon De La Vie
Samsung Members Star ★
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Try with 5g connection off

S22 Ultra Series
Apprentice
Options

Tried.no change😔

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Ventor
Samsung Members Star ★★
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@S22 Ultra Series  ,Hello, if your phone is only two weeks old, could you comment, please, what version of software it has installed. A screenshot of Settings / About phone / Software information would help. It is very likely that an update is pending. Check it from Settings / Update Software/Download and Install.Greeting.






"The quieter you become-the more you are able to hear..."


Ventor
Samsung Members Star ★★
Options

@S22 Ultra Series ,Other steps to follow would be to make and save WhatsApp backup, uninstall the app and reinstall and configure it. Greetings.






"The quieter you become-the more you are able to hear..."


Atmosphere
First Poster
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Mine is doing exactly the same!!

It's as if it freezes when trying to download a video (even a small video)

Ver 2.22.24.24

I'm on a Note 10, android 12

S22 Ultra Series
Apprentice
Options

Hello, 

It's android 13, UI5.  all updates has be installed with

SmartSelect_20221118_083143_Settings.jpg

latest version

  
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S22 Ultra Series
Apprentice
Options

Thanks, will try this option too.

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