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Original topic:

S22 Ultra UI5 sound issues

(Topic created on: 13-11-2022 05:08 PM)
Ever since the UI5 update landed the sound on my device has been b.awful.
It jumps or staggers with the only way to fix is to turn Bluetooth off and then back on.
This happens through the mobiles speakers and through external speaker/earpods.

Has anyone else had this issue and if so have you found a long term solution and samsung don't seem bothered.
Helping Hand
Only fix for now unfortunately
Samsung Members Star ★★

Hi @emeles 

I updated to Android ¹³ on the 24th of October on my Samsung Galaxy s²² Ultra.

My Bluetooth has remained stable to the various Samsung Buds Live and Pro models , Apple airpod Pro, and Bose Wireless Headphones I use.

My two Samsung Watches are also stable.

So I'm not sure this is entirely at the fault of your update.

Can you try clearing the cache of your Bluetooth via Settings, Apps, Bluetooth, Storage, Clear Cache.

If you can't see the Bluetooth option in the list then you may need to tap on ' Show System Apps ' which is accessed via the icon next to ' Your Apps '

If clearing the cache does not help then try Safe Mode > Safe Mode  > turns off downloaded apps and themes etc which may highlight an app or theme that's causing conflict. 

Also another good self help generic troubleshooting tip is > Clear Cache Files from the phone's System Partition Section  > You may need to insert your earphones or hook upto a powered On Laptop to access the Clear Partition Section. This may help with lag or stutters as this clears the phone of old/unused or broken cache files.There is also a Repair Apps option in the Menu System too. 

If I can be of any further help then please don't hesitate. Take care.  😎 


Daily Driver > Samsung Galaxy s²³ Ultra 512Gb in Phantom Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

Thanks, some of what you suggest I had already tried.
As to this issue 'maybe' not being related to the latest update - I can only say it worked perfectly up to the date I updated and has had this issue from then onwards.
Not wishing to be a conspiracy believer but the coincidence is too close 🤔
I note that others have mentioned same issue but this is ignored by samsung.
I realise that we now carry more computing in our mobile than ever before but things like playing with clearing cache in the systems partition is not really the sort of basic stuff non techies should be doing. The next step after that would be posting that my s22 ultra is £/&,**^£:■!
I know my limits and I'm possibly at that point now and don't want to push into areas I won't find a way back.
First Poster
I also have this issue, along with my partner.

I've had the phone for the last few months and performed an update to UI 5 and Android 13 performed within the last week. Also in the last week have I added a Watch 4 Classic to my ecosystem and therefore have Bluetooth on and connected almost all the time now. This issue is new to me, only in the last few days have I suffered it. Never before the update or addition of a watch.

My partner only got the phone a few weeks ago and has suffered this issue pretty much out of the box. She hasn't noticed any significant UI change or updates since ownership. So it seems she has always been on Android 13, UI5. She also has had a watch 4 classic connected since day 1 of ownership.

So it's a bug in the update, but related to Bluetooth in some way? If I turn off my Bluetooth, it seems to resolve the issue temporarily. But I'm not even streaming across Bluetooth, it's just connected to my watch. But if I don't connect via Bluetooth to my watch, my watch battery life depletes rapidly, its a lose lose situation.

Please can you fix this instead of providing temporary workarounds for your customers?