Need help with trying to claim this defect and junk operation of an expensive phone.
When you land from a flight, the phone's speaker / typical phone call function, is unusable. Apparently, the phone for some reason has an issue where the pressure is reduced in the phone, and is locked that way in descent, therefore it somehow muffles the speaker to an inaudible crackle - rendering it useless.
The fix, is to take out the sim card to balance the pressure with ambient air, and then reinsert it. Absolute lunacy. Where is Samsung on this issue. I was dealing with it for a while, but enough is enough. This will be my last Samsung phone if they make me keep this piece of junk. T-Mobile wont deal with it and is passing the buck since it's a known and documented manufacturer issue. Who do I go though or contact?
