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Keeps crashing and restarting

(Topic created on: 14-12-2023 07:14 AM)
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sirAdsi
Journeyman
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My phone keeps crashing and restarting itself. This is getting pretty annoying. I believe One UI blah blah blah is responsible for it. How do I fix this?
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12 REPLIES 12
sirAdsi
Journeyman
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I have tried wiping the partition cache but the issue persists.
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JAMES4578
Samsung Members Star ★★
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@sirAdsi Did you Repair Apps from the same Recovery Menu?  If so have you tried in Safe Mode to determine if 3rd party app may be  causing a conflict https://www.samsung.com/uk/support/mobile-devices/how-to-start-my-galaxy-device-in-safe-mode/ 

if still problem there though obviously not the issue, whilst some find it frustrating a Factory Reset is sometimes required.  Ensure though that Data is backed up before going for this option.

 

I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.


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sirAdsi
Journeyman
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I tried the Safe Mode yesterday but not for long to observe if it'll go off abruptly again. I tried the Repair Apps this morning and it switched off in the process. I'll try those 2 things again
LeonieChristy
Student
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Hi, my phone started doing this yesterday too. It was fine overnight and then its started doing the same again this morning. Have you had any luck with finding a fix?
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Jk40
Student
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I'm having the same issue. Restarts almost every night when it's charging, very laggy and slow even as I type this. I've tried wiping cache, repairing apps, even deleted apps I installed within the last couple weeks. This only started after I updated to one ui 6.0. Very very frustrating

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sirAdsi
Journeyman
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Nope, I've not had any luck fixing this. It happened once from the time of that post till an hour ago. The last hour has been horrendous. One thing I did differently was to change my default home launcher. I'm now using the Microsoft one. The issue restarted when I went into 'Secure Folder'.
sirAdsi
Journeyman
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Yeah, very frustrating. I've sent logs and error reports but I got a response saying there's nothing attached to my logs giving any details about the crash 🤯 What's the point then?
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sirAdsi
Journeyman
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I also noticed it switches off when it tries to do a heavy task on the screen or sudden change - maybe a call, maybe an app loading or a sudden brightness change so I changed my screen resolution to FHD. I don't know how impactful that'd be 🤞🏾
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LeonieChristy
Student
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I've lost count on how many times its done it now. Been on chat and been given a local repair place to go to. Going to try tomorrow and see what happens. But he did say it seems to be the latest update and that if 3 attempts trying to fix it fail I should get a new device 🤷‍♀️
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