am 29-10-2024 03:31 PM
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I am experiencing an urgent issue with my device and hope you can assist. I was unable to access my phone through the lock screen due to a low battery, which led the device to request a pattern lock instead of my usual biometric authentication. Unfortunately, I cannot remember the pattern and am now locked out of my phone.
This device contains extremely valuable and irreplaceable data. Losing access to it would have a lasting, profound impact on my personal and professional life, so I am seeking any possible solution that can help me unlock it without losing the stored data.
I have tried reaching out to customer service in the Netherlands, but I was informed there is no tool available for unlocking in cases like mine. If privacy restrictions limit the tools available, I kindly urge you to make an exception or direct me to a location or trusted professional in the Netherlands who can assist.
To be clear, I have access to all my account passwords; the pattern lock is the only barrier. I am currently on a 24-hour lockout and am concerned that further attempts may lead to a factory reset, which I cannot afford. I am willing to follow any procedures or security protocols necessary to verify my identity.
Please, let me know if there is a way to reset the pattern attempts or access the device without data loss. I am grateful for any assistance you can provide in helping me recover this essential information.
Gelöst! Gehe zu Lösung.
1 Lösung
Akzeptierte Lösungen
am 16-01-2025 10:51 AM
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Hallo @gimidido,
Thank you for your message. I hope I can help you further. The only solution is to a factory reset your device through the recovery menu. Not backed-up date will be lost. See the link below for the instruction. Feel free to send us a message again to keep us up to date and for furhter questions.
With kind regards,
Ajay
am 29-10-2024 04:06 PM
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this is a possible solution for you
am 29-10-2024 04:22 PM
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am 29-10-2024 04:31 PM
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Link page does not exist...
am 29-10-2024 04:33 PM
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So my current phone does not have to be unlocked to use the smart switch?
Once again I know all passwords except for the pattern.
am 29-10-2024 04:36 PM
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am 29-10-2024 04:46 PM
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I knew it could be reset via Google but sync was turned off check picture to see about what sync I am talking abt.
This picture is not taken from my phone. To turn this on we need code?
To unlock the phone remotely I found https://www.google.com/android/find/
So If I enter the pattern incorrectly several times I can reset it via here?
I can recall there were some attempts on trying password pattern here, but I am to afraid of the factory reset.
am 29-10-2024 07:43 PM
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am 29-10-2024 07:45 PM
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am 30-10-2024 09:54 AM
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I don't recall having the factory reset turned ON.
I do know that I had this order of timeout:
- 15 seconds
- 30 seconds
- 1 minute
- 2 minutes
- 5 minutes
- 10 minutes
- 30 minutes
- 1 Hour
- 3 Hours
- 6 Hours
- 12 Hours
- 24 Hours
- 24 Hours <--- I am now here don't know what comes next after failing attempt again
"And then the erase button at pin code or password or pattern Money that only for the pin code pattern or ww or for ?"
I don't understand what you're tryning to explain here in your last comment @Kanjers ...
