Wifi connection after updating software

[agpur]

I got difficulty to have constant WiFi connection after updating my Samsung S21 Ultra on 5 March 2022.

Please help me. Thanks 

[Michele_P]

Hi agpur, welcome to the Italian Samsung Community!

This WiFi connection unstability does happen just using your local network? Are other netoworks stable?

Meanwhile, I'd like to suggest you to reset the device's WiFi parameters following these simple steps:

-  Settings
-  General management
-  Reset
-  Reset network settings > Reset Settings

Let me know as it goes.

Have a nice evening!

[agpur]

I have done this and have tried to connect with other WiFi router (and my Samsung Tablet connect normally), but the problem after my S21 Ultra is persisting. Even several times restart without my intervention.
Please help me. Thanks

[Michele_P]

Hi agpur,

it is probabily all about a general system unstability after the upgrade. It's not common, but it can happen sometimes.

So I'd recommend you a complete reset in order to re-initialize it all under a neutral circumstances.

Just watch this simulation before you proceed: https://www.samsung.com/us/support/simulators/galaxy-s21/?topic=factory-data-reset

And remember to perform a complete backup of your personal data via our tool Smart Switch: https://www.samsung.com/it/support/switching/

Have a nice day.

[agpur]

I have tried it, and nothing waa change, really you cannot help me?

[Michele_P]

Hi agpur,

if even the factory reset has been uneffective, I strongly recommend you to refer to one of our official Customer Service Centres.

Here you have the finder, based on you location / Zip code: https://www.samsung.com/it/support/service-center/

Have a nice day!

[agpur]

Yes, I have made appointment at Samsung Center in Rome, 28 March.

[agpur]

I have brought to the Samsung Centre, but the problem is still even in Germany and Poland. Reallu Samsung cannot risolve the problem?