Close

What are you looking for?

cancel
Showing results for 
Search instead for 
Did you mean: 

Original topic:

Wifi & Mobile Data Issue

(Topic created on: 23-11-2021 04:53 AM)
MaxSG
First Poster
Options
Galaxy S21 Series

Hi everyone,

Have you encountered this issue of while you are at home, the phone is connected to the internet thru the wifi. However, once you are out of the house, the phone failed to automatically switch to connect using mobile data. both wifi and mobile data on the phone are on. Hence, I have to manually turn off the wifi connection before i could access the internet thru mobile data. Shouldn't it be seamless connectivity? I just switched over from ios. TIA. Galaxy S21 | S21+ | S21 Ultra 5G 

0 Likes
3 REPLIES 3
BandOfBrothers
Samsung Maker ★★
Options
Galaxy S21 Series

Hi @MaxSG 

 

Yes it should be a seamless change of connection.

My phone's have been fine at doing this but I have seen posts from other members as to where they have experienced issues when the phone moves from one connection type to another.

It could be that your phone is working hard to stay connected to Wi-Fi.

Also in the advanced section of Wi-Fi I have the Switch to Mobile Data toggled On.

You could try resetting your network connection via settings,  general management,  reset then reset network settings.

There are some troubleshooting tips from Samsung and there is some information on the internet via a Google search.

I wish you all the best with this situation. 


Current Phone > Samsung Z Fold³ 5G. > Software : Android 12 ~ Samsung One Ui 4.

0 Likes
MaxSG
First Poster
Options
Galaxy S21 Series

Hi BandofBrothers,

Thank you for your reply. As my wife and I are using the same phone, we were surprised we have the same issue. I have checked "Switch to Mobile Data", it is on. I have turned it OFF and ON again to see if resets the issue. Once again, thank you for your reply.

BandOfBrothers
Samsung Maker ★★
Options
Galaxy S21 Series

You're very welcome @MaxSG 

Do please consider all troubleshooting tips via a search.

It's certainly a conundrum that some experience this scenario and some don't  !


Current Phone > Samsung Z Fold³ 5G. > Software : Android 12 ~ Samsung One Ui 4.

0 Likes