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Original topic:

Technical Support Turkey

(Topic created on: 21-12-2021 07:03 AM)
onderion
Apprentice
Options
Galaxy S21 Series

I bought an S21 Ultra 256Gb Silver phone at 26/08/2021. At middle of November phone started to say "Humidity or Dust detected at usb-c port". I could not charge my phone with a cable, I could not connect my phone to a computer with cable. There was no water contact at phone, from first day I use it with samsung s-pen case, original charger and cable. Technical service said, do this, do that, return your phone to factory settings, and the error did not solved. They said bring your phone to the technical service. I brought it to technical service at 18/11/2021, I wanted a new phone. After 5 days they accepted to give me a new phone. I waited 10 more days and then they said "we can not give you a 256gb one, here is your 128gb phone". Of course I did not accept a less capacity phone.  Since then everyday they are calling me your progress is still continues. According to Turkish consumer rights law they should give me the same phone. I am aslo using a Samsung Galaxy wacth, so I was a fan of samsung's products but it is really disappointing. 

5 REPLIES 5
SereneH
Moderator
Moderator
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Galaxy S21 Series

We're sorry to hear you haven't received the service we expect, @onderion. We'd recommend posting this on the Turkish Community forums, so our colleagues can help you. Here's the link: https://r2.community.samsung.com/t5/Turkey/ct-p/tr?profile.language=tr

 

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GalaxyA51user
Voyager
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Galaxy S21 Series
They must give you the cash back, 128GB costs less than your 256GB S21U. Request to them 128GB S21U and cashback.
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onderion
Apprentice
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Galaxy S21 Series

Due to the USD/TL currency, I can not buy a new S21U with the cash back option. I can't even buy the 128gb version. I have to add money  to buy a new phone. 

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onderion
Apprentice
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Galaxy S21 Series

I wanted to reach to a global community or responsible people to make aware about Samsung's Turkish technical service is very poor to solve consumer's problems. 

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ellyzma
First Poster
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Galaxy S21 Series

 few days ago i lost my samsung notes which sync with my samsung clouds. those are more important information and i ry again and again for restore them but impossible and samsung clouds send error. 

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