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Original topic:

Punctuation symbols on keyboard shortcut frozen

(Topic created on: 15-01-2022 12:18 PM)
Mags777
First Poster
Options
Galaxy S21 Series

When typing a message and holding the punctuation mark beside the space bar, it brings up a punctuation shortcut with 2 rows of symbols, 5 punctuation symbols per row.  

On my brand new S21, I can't use any of the symbols on the bottom row, they are frozen (no issues with top row).  This is really frustrating. I have tried resetting the keyboard but it made no difference.

How do I fix this?

 

Screenshot_20220115-120618_Messages.jpg

4 REPLIES 4
LiquidSnake
Big Cheese
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Galaxy S21 Series
Try wiping the cache partition on the phone and that should solve the issue. Just search 'how to wipe cache partition S21' and you should find what you are looking for 🙂. Hope this helps! 😁
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rogersdave77
Helping Hand
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Galaxy S21 Series
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rogersdave77
Helping Hand
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Galaxy S21 Series
No issue on my phone, use my video posted above to wipe cache partition
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Mags777
First Poster
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Galaxy S21 Series

Thank you for the replies. I got on a help chat and solved the issue by clearing the Samsung keyboard data following these steps:

Screenshot_20220115-184803_Chrome.jpg

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