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Punctuation symbols on keyboard shortcut frozen

(Topic created on: 15-01-2022 12:18 PM)
739 Views
Mags777
Student
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When typing a message and holding the punctuation mark beside the space bar, it brings up a punctuation shortcut with 2 rows of symbols, 5 punctuation symbols per row.  

On my brand new S21, I can't use any of the symbols on the bottom row, they are frozen (no issues with top row).  This is really frustrating. I have tried resetting the keyboard but it made no difference.

How do I fix this?

 

Screenshot_20220115-120618_Messages.jpg

4 REPLIES 4
LiquidSnake
Big Cheese
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Try wiping the cache partition on the phone and that should solve the issue. Just search 'how to wipe cache partition S21' and you should find what you are looking for 🙂. Hope this helps! 😁
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rogersdave77
Troubleshooter
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rogersdave77
Troubleshooter
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No issue on my phone, use my video posted above to wipe cache partition
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Mags777
Student
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Thank you for the replies. I got on a help chat and solved the issue by clearing the Samsung keyboard data following these steps:

Screenshot_20220115-184803_Chrome.jpg

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