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Original topic:

Poor sound quality S21 Series

(Topic created on: 28-04-2021 05:19 PM)
Quaid87
Apprentice
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Galaxy S21 Series

I upgraded recently from the S20 5G to the S21+ 5G and I noticed the audio volume in all apps is distinctly lower than the S20 5G even on maximum volume. I rang my provider and they said they thought I had a faulty unit.

I exchanged it for the S21 Ultra 5G and it's the same. Is the audio volume level just lower on the S21 series or am I doing something wrong? I don't mind it being a *tad* lower, but it's around -12dB lower which is massive. 

My wife has the S20 FE and her volume is much louder and also much clearer.

As far as I'm aware my settings are exactly the same on the device as they were on my S20 5G but I'm kinda hoping I'm doing something wrong or there's a setting I need to tinker with because frankly I'm really disappointed that upgrading and spending more money has apparently gotten me a considerably worse device.

I've had to install a volume amplifier app just to get the level to be even remotely close to my old device.

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1 Solution


Accepted Solutions
Solution
Robwall
First Poster
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Galaxy S21 Series
I had that problem as well when I first received my s21 ultra.. Samsung told me to do a soft reset and it solved the low volume problem.

View solution in context

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8 REPLIES 8
Joeeye
Hotshot
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Galaxy S21 Series
That's strange, I've got the S20 Ultra and S21 Ultra and speaker volume wise, they're about identical.
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Quaid87
Apprentice
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Galaxy S21 Series

Yeah I can't figure it out. There's definitely a massive difference in quality for me. As an audio engineer, it's really annoying that I can't work out how to fix it.

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GusB
Voyager
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Galaxy S21 Series
I don't know why it would...but is this on? Found in the volume settings

Screenshot_20210428-171056_Settings.jpg

Screenshot_20210428-171049_Settings.jpg

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99kingcone
Navigator
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Galaxy S21 Series
you have got your system control at minimum
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Quaid87
Apprentice
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Galaxy S21 Series

I haven't. Like I said, my settings are exactly the same as what they were on my old phone.

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adamlee
Helping Hand
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Galaxy S21 Series
Make sure Dolby Atmos is turned on and set to Auto.
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Solution
Robwall
First Poster
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Galaxy S21 Series
I had that problem as well when I first received my s21 ultra.. Samsung told me to do a soft reset and it solved the low volume problem.

View solution in context

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Quaid87
Apprentice
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Galaxy S21 Series
This actually worked. Amazing, thank you!
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