This happens when transitioning from an older phone to one where the Speaker is under the screen (have you noticed?). Hold the phone half a cm higher and it should sound just fine. Youll get used to it.
thanks for the suggestion, but that makes no difference. Given that the speaker sounds fine when playing music etc. I wonder if it could be an issue with my provider/sim?
I have had my S21 just 1 day & had 3 people I call regularly complain that the call quality on the phone is poor.
I am now working from home - something needs to be done, can I change it I'm wondering? Is the problem to do with the microphone?
Yes! I have problems because I have sound sensitivity. I didn't have any problem with my S10, tho. I traded it for the S21 and I realized the sound when I was taking a call was bothering me a lot. I have to use the headphones to be able to talk with someone. I went to the store because I thought it was a device defect, but they told me there was nothing wrong with it. I really regret trading my S10 now. 😞
In-call sound quality on my new S21 is miserable. Truly poor. I've worked in the mobile industry for two-plus decades, carrying Nokia devices, Apple devices, Huawei devices - and across multiple carriers - but this is my first Samsung. Could the phone itself be defective? I can't work with this.