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Original topic:

Poor in-call sound quality

(Topic created on: 07-04-2021 01:18 PM)
beagle
Explorer
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Galaxy S21 Series

I've just 'upgraded' to an S21 from an S10e and the in-call audio quality is terrible.  Basically the sound is muffled and slightly distorted.  This happens on Wifi calling and normal calling. 

Has anybody else experienced this? 

6 REPLIES 6
Guy41
Navigator
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Galaxy S21 Series

This happens when transitioning from an older phone to one where the Speaker is under the screen (have you noticed?). Hold  the phone half a cm higher and it should sound just fine. Youll get used to it. 

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beagle
Explorer
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Galaxy S21 Series

thanks for the suggestion, but that makes no difference.  Given that the speaker sounds fine when playing music etc. I wonder if it could be an issue with my provider/sim?

Soopertr00per
First Poster
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Galaxy S21 Series

I have had my S21 just 1 day & had 3 people I call regularly complain that the call quality on the phone is poor.

I am now working from home - something needs to be done, can I change it I'm wondering? Is the problem to do with the microphone?

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JulieAnnIsabel
First Poster
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Galaxy S21 Series

Yes! I have problems because I have sound sensitivity. I didn't have any problem with my S10, tho. I traded it for the S21 and I realized the sound when I was taking a call was bothering me a lot. I have to use the headphones to be able to talk with someone. I went to the store because I thought it was a device defect, but they told me there was nothing wrong with it. I really regret trading my S10 now. 😞

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Soopertr00per
First Poster
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Galaxy S21 Series

I went back to EE & swapped it for an iPhone 12 - problem solved.

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WBP
First Poster
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Galaxy S21 Series

In-call sound quality on my new S21 is miserable.  Truly poor.  I've worked in the mobile industry for two-plus decades, carrying Nokia devices, Apple devices, Huawei devices -  and across multiple carriers - but this is my first Samsung.  Could the phone itself be defective?  I can't work with this.

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