21-03-2023 09:43 AM
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
21-03-2023 04:36 PM
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
Could be an app or a theme that's causing the problem.
Is it something that happens a lot or occasionally.
Could be that its just not turning off while they have it.
Do you factory reset your phone before sending it?
They would plug in diagnostic equipment to look for any anomalies.
If the affected app or theme is not in there, could be why it's not happening during testing
21-03-2023 04:47 PM - last edited 21-03-2023 04:50 PM
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
@LisaJA Firstly check as @Glenntech suggests for apps/themes. If seems not the issue would need to get in touch with support or social media channels first. As a last resort you could contact CEO for escalation. Details can be found here https://www.ceoemail.com/index.php?s=S
I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.
21-03-2023 05:13 PM
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
21-03-2023 05:13 PM
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
21-03-2023 06:03 PM
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
I was told the phone works 100% and it is a software issue.
The latest update made little to no difference other than to vary the service or app crashing daily.
A lot seemed to be coming from Google related stuff, so I tried samsung Internet browser instead of chrome, this helped a bit, I am considering a non Google set up if that is possible as a next experiment.
It is a shame that such capable devices are not able to perform as they should because of developer issues and crossing your fingers once a month that the latest update magically fixes it finally.
After this, my experience has been another month of issues and frustration with tech that should work easily and reliably for cost/ performance yet fails.
21-03-2023 06:20 PM
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
21-03-2023 06:48 PM
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
So far so good.
24-03-2023 09:36 AM
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
29-03-2023 09:38 PM
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
I would highly suggest not to use smartswitch if that's what you are using and manually add apps as and when needed.
Probably only backup your photos , messages etc but not the apps .
