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Original topic:

My screen keeps reverting back to portrait since new update

(Topic created on: 15-09-2021 08:11 PM)
Kelly
Apprentice
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Galaxy S21 Series
Since the latest update when I watch Sky go or Netflix my phone will only work on landscape for 5 minutes then reverts back to portrait.

Any suggestions?

Thank you
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29 REPLIES 29
pete007
Troubleshooter
Options
Galaxy S21 Series
Is auto rotate enabled ??
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Kelly
Apprentice
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Galaxy S21 Series
Yes. For sky go I have to enable it to watch it landscape.
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Members_tZpZLbA
Apprentice
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Galaxy S21 Series

Mine does the same now after update, so annoying. I really don't want to have to factory reset as now the geniuses at Samsung have decided to not support memory cards anymore I will lose all my music and files etc. At least with a memory card you could put it all on there then take it out and factory reset then just pop the card back in. If this auto rotate fixes for you can you let me know on here and I will do the same for you?

Kelly
Apprentice
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Galaxy S21 Series
I was on the phone to like you I don't want to do a full reset. The part reset doesn't work.
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Members_tZpZLbA
Apprentice
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Galaxy S21 Series

This shouldn't be happening on a £1000+ phone. It's disgusting really

Members_tZpZLbA
Apprentice
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Galaxy S21 Series

I've had a few problems I've got a s21 ultra absolutely should have no problems with it for how !uch Samsung charge for the phone. Real let down. At least with 2 of us with this problem it seems like a software problem rather than the actual phone

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Josh_S
Moderator
Moderator
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Galaxy S21 Series

Hey everyone.

This is quite unusual behaviour that I haven't seen before. If you launch a video from the native video-player (for example, using My Files), does it revert back to portrait as well after "X" amount of minutes?

AshS21
Black Belt 
Options
Galaxy S21 Series
This isn't a fix but a work around, have you tried watching it in landscape and while in landscape pulling down the drop down menu and locking the orientation?? I know that doesnt fix it but could resolve it for now.
Kelly
Apprentice
Options
Galaxy S21 Series
I did a factory reset in the end. I backed up everything then reset. Hours to restore but it fixed it.