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Original topic:

Freezing and restarting

(Topic created on: 28-11-2022 11:25 PM)
leannaaaa92
First Poster
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Galaxy S21 Series
I've got the s21FE and ny phone keeps freezing and then restarting. It does it more than ten times a day. I've tried all sorts, but nothing seems to work. Has anyone else had this problem?? Any help or advice.
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BandOfBrothers
Samsung Maker ★★
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Galaxy S21 Series

What have you tried to help resolve this @leannaaaa92  ?

Did your phone work OK before ?

May I suggest these generic troubleshooting guides 

  • Clear Cache Files from the phone's System Partition Section  > https://www.samsung.com/uk/support/mobile-devices/how-do-i-clear-the-cache-on-my-device/ You may need to insert your earphones or hook upto a powered On Laptop to access the Clear Partition Section. This may help with lag or stutters as this clears the phone of old/unused or broken cache files.There is also a Repair Apps option in the Menu System too. 
  • Make sure all apps are updated in your Playstore and Galaxy Store. 
  • Ensure your phone's software is updated 
  • Try Safe Mode  > https://www.samsung.com/uk/support/mobile-devices/how-to-start-my-galaxy-device-in-safe-mode/ turns off downloaded apps and themes etc which may highlight an app or theme that's causing conflict. 
  • Ultimately as a last resort back up and factory reset. 
  • There is a self help diagnostic tool on your Samsung Members App.
  • A Samsung Service Centre can run a diagnostic on your phone.

If I can be of any further help then please don't hesitate. Take care.  😎 

 


Daily Driver > Samsung Galaxy s²² Ultra 256Gb in Phantom Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help.

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