Close

What are you looking for?

cancel
Showing results for 
Search instead for 
Did you mean: 

Original topic:

Emergency call

(Topic created on: 23-11-2022 02:01 PM)
Magpie69
Journeyman
Options
Galaxy S21 Series
Please can someone help. How do I disable emergency call on Samsung s21 plus. It keeps calling police, ambulance services while in my pocket. I dont know what to do other than to have my phone switched off. 
0 Likes
12 REPLIES 12
Neo001
Black Belt 
Options
Galaxy S21 Series

In Settings > Safety and emergency > Emergency SoS is turned off?

0 Likes
Magpie69
Journeyman
Options
Galaxy S21 Series
Thank you for replying. It is turned off but still calls emergency services. Before the update I never had a problem.
0 Likes
Neo001
Black Belt 
Options
Galaxy S21 Series

Not sure if it will work, but give following a try -

Turn on Emergency SOS. Restart your phone. Turn off Emergency SOS and then restart your phone again. Press the power button 5 times to check the issue is resolved.

Magpie69
Journeyman
Options
Galaxy S21 Series
Thank you Neo001 for replying. I have done this and pressing the power button 5 times doesn't do anything so hope it's worked. I will update tomorrow after my phone has been in my pocket while at work.
Neo001
Black Belt 
Options
Galaxy S21 Series

Hope it stays this way. 😀

0 Likes
Magpie69
Journeyman
Options
Galaxy S21 Series
Hi update, sad to say it didn't work. Still doing it. Any more ideas?
0 Likes
Neo001
Black Belt 
Options
Galaxy S21 Series

It's ndeed sad that it did not work. I am afraid, you may have to book for a repair and let Samsung have a look at the issue. 

In the meantime, you could change the emergency contact number to some random number like 000 and / or increase the countdown duration. 

0 Likes
Magpie69
Journeyman
Options
Galaxy S21 Series
Thanks again for the quick response. Yes have changed the number but for some reason it seems to go back to 999. Baffled. Would a factory reset work. Don't want to do it.
0 Likes
Neo001
Black Belt 
Options
Galaxy S21 Series

I am not sure tbh, but if you going to factory reset your phone, before doing that, try resetting all the settings.

Settings > General management > Reset > Reset all settings and restart your phone. 

Note that you will have to set up Wi-Fi and Bluetooth connections again and all your custom settings will be reset to factory default. 

 

0 Likes