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Original topic:

Dual Sim not working

(Topic created on: 01-09-2021 11:06 PM)
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Galaxy S21 Series
I have 2 sims on my S21 Ultra but cannot get both to work together.
The option for dual sim is greyed out.
I can change between sims but when I select one the other is cancelled. 
Ideas?
Thanks 
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1 Solution


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Solution
Organum
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Galaxy S21 Series

Sorted but strange.

First I tried my wife's sim. Just the same.

When changing back I noticed that the S21 has a 2 sided sim card holder. I had been putting the sim in sim2 and the esim on the second provider was esim1.

I then put the sim in sim1 position and bingo  both sims could be switched on and both worked just fine. 

What a fantastic system!

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1 REPLY 1
Solution
Organum
Explorer
Options
Galaxy S21 Series

Sorted but strange.

First I tried my wife's sim. Just the same.

When changing back I noticed that the S21 has a 2 sided sim card holder. I had been putting the sim in sim2 and the esim on the second provider was esim1.

I then put the sim in sim1 position and bingo  both sims could be switched on and both worked just fine. 

What a fantastic system!

View solution in context

0 Likes