As subject state, I cant update my apps OR install new ones after I received the OneUI 4.0/android 12 update. I've tried a factory reset, i tested to wipe the cache partition and the galaxy boost application. Nothing helps. Sometimes randomly an app updates it self and it works but I cant force them to update. This is only for apps installed from Google Play Store. Galaxy store apps are fine.
Hi @Members_s80VSjS Try updating the apps on the Play store and Galaxy store as @Members_s80VSjS has described. However just to let you know that an update which is intended to fix bugs will be starting to roll out. See more here https://eu.community.samsung.com/t5/galaxy-s21-series/26-nov-21-bukg-latest-android-12-bugfix-update...
I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.
My Device- S21 Ultra 5G ( SM-998B/DS ) CSC= BTU , 12GB/256GB
One Ui 5.0,Android 13 .
Same problem on my S21 ultra.
Samething happening to me... SM G998B so I assume, the problem is now a major situation..
Apparently, update did not resolve problem. This is such a shame, Samsung.
Planning to move back to iPhone within days.
Same here. I did a factory reset after chat with Google where the default fix didn't work, as I was unaware of the issue at Samsung side.
After the factory reset firmware was updated, and I can install & update some apps, but not install apps I had previously tried to install via the mobile Play Store.
Before the factory reset (using Android 12) I could only install new apps via the Web Play store.
It's a very annoying issue. The apps I tried downloading via mobile Play store show as Installed in the web Play store, and clearing Download Manager on the phone has not fixed the issue.
Model SM-G991B/DS (S21)
I'm also not sure if I already got the latest patch, as I am in the EU.
One UI 4.0
Google Play system update 1 September 2021
Baseband version G991BXXU3BUK8
Kernel 5.4.129-22936777-abG991BXXU3BUK8#2 Fri Nov 5 18:30:18 KST 2021
SE for Android status Enforcing SEPF_SM-G991B_11_0010 Fri Nov 5 18:45:40 2021
Knox API level 35
Knox ML 1.2
HDM 2.0 - 17
Softwareprovider software version SAOMC_SM-G991B_OMX_NEE_12_0011 NEE/NEE,NEE/EUX/NEE
Security software version
MDF v3.2 Release 1
WLAN v1.0 Release 2
VPN Client v 2.2 Release 1.0
ASKS v4.5 Release 20211027
ADP v 3.0 Release 20191001
FIPS BoringSSL v1.6
FIPS SKC v2.2
FIPS SCrypto v2.6
FIPS FMP v3.0
SMR Nov-2021 Release 1
Android security patch level 1 November 2021
You don't, you're still on bk8 same one I have same issue I have. Samsung just told me to factory reset but I'm not going to based on what you told me.
I did factory reset. Seems to be working.
But this is utter shame that flagship phone, for which I paid quite a lot of money gives factory reset as a solution. *****...