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Original topic:

Battery and video playback issue S21

(Topic created on: 23-07-2021 07:24 AM)
Whammytime
First Poster
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Galaxy S21 Series

Purchased a new vanilla S21 3 days ago. Extremely poor video playback performance, constant stuttering and artefacts. All tested on YouTube, Netflix and embedded players. Downloaded and via mobile/wifi. Issues remain regardless.

 

Phone is also randomly restarting 2-3 times per day, mainly off battery. Haven't noticed a restart on charge.

 

Please advise? Very disappointed as I usually have had good experiences with Samsung devices since my s6

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2 REPLIES 2
Pugs1957
Superuser I
Superuser I
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Galaxy S21 Series
It possibly updated after you got it so I would try clearing system cache.
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GoanGeek
Troubleshooter
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Galaxy S21 Series
You need to give the phone atleast a week to settle down and update all apps both from Samsung store and Google play.

Manually check for any updates in both stores.
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