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Original topic:

Adobe PDF AI add on

(Topic created on: 23-07-2023 02:58 PM)
4433 Views
Kelvin298
Apprentice
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Good afternoon,
This is my first time asking for help.
I have recently downloaded the above file onto my Samsung phone. It is playing havoc with nearly everything on my phone.
I have been trying to remove that app by deleting it. If will not allow it to be deleted!!
My phone, which could be powered off, can not be powered off it is remaining on all the time.
Has anyone else had this problem, and if you have, how did you resolve it, please?
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14 REPLIES 14
mo_s
First Poster
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Thank you so much. I had the same problem and with your instructions I was able to remove it
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KDeatz
First Poster
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Thankyou so much I've finally got rid of that app.
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bigwal444
First Poster
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Thanks for the advice, after 4 months of that annoying app I followed your instructions and now my phone is back to normal. 😉👍
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Members_tv9eTmL
First Poster
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HI, I am having this problem. How long do I need to hold both volume buttons and off button. as it just goes off and restarts automatically? thankyou

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Members_c3B98Jb
First Poster
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Muchas gracias por tu solución. Yo también instale esa aplicación y me causaba esos problemas. 

Con tu solución pude desinstalarla

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