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Original topic:

Why are my photos coming out like this with the flash on? S20 Ultra

(Topic created on: 16/03/21 10:26)
Dales91x
Apprentice
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Galaxy S20 Series

My phone is less than 1 year old, it isnt damaged so what is going on? 

20210316_092004.jpg

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6 REPLIES 6
Magz69
First Poster
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Galaxy S20 Series
Is it in a case? As some case cause the flash to reflect off the plastic cover.
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Steven9761
Helping Hand
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Galaxy S20 Series
maybe the aperture is jammed. gently but firmly, tap the side of your phone off your hand, in case some obtrusive object has jammed it, then try again. if you get the same result, book it in to have it checked out.
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chloe1274729
First Poster
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Galaxy S20 Series
aperture appears to be fine but its after the update:*
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Steven9761
Helping Hand
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Galaxy S20 Series
Have you tried clearing the cache? It may be an issue with the camera app, rather than a physical fault. Do a backup, hard reset your phone, and reinstall everything.
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chloe1274729
First Poster
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Galaxy S20 Series
just finished the factory reset and unfortunately its still the same, thanks for your advice though. It appears some other users are having the same issue since the update 😕 got this phone for the camera and its had nothing but issues since launch with the focus, and now the flash...
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Steven9761
Helping Hand
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Galaxy S20 Series
Hopefully, Samsung are already working on a fix then. I'm sorry I wasn't able to help you this time around. I'll be happy to try and help if you have any further issues. 😊
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