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Original topic:

usb device not supported

(Topic created on: 27-06-2020 03:31 PM)
ben_lewis1984
First Poster
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Galaxy S20 Series

Hi 

When trying to use a usb-c / headphone jack adaptor or after market usb c ear phones in my samsung s20 im just given the error message "the usb device is not supported" 

 

My partner has a Sony and both these accessories work fine on her phone. 

 

Any ideas how I can resolve this ? 

 

Thanks 

3 REPLIES 3
Abri
First Poster
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Galaxy S20 Series

I have the same thing now, have you fixed it yet?

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NightmareUC
First Poster
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Galaxy S20 Series

Has anyone got the answer? 

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TessM
Moderator
Moderator
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Galaxy S20 Series

Hey @ben_lewis1984 ,

can I ask what USB-C adapter are you using? I can see that we are offering a compatible one of our Online Shop: https://www.samsung.com/uk/mobile-accessories/type-c-adapter-ee-uc10-ee-uc10juwegww/

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