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Original topic:

UI3.0 update has broken my autofocus

(Topic created on: 26-12-2020 08:08 PM)
npharrison
Journeyman
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Galaxy S20 Series
I've been aware since before I bought my s20 ultra that there were problems with the camera and autofocus, particularly at distances of less than 10cm. I felt that I could live with that. The camera has been fine until now. I've not been out much during these lockdowns, so the chance to have a walk down by the beach was too good to miss. I usually start my photos with a landscape shot at 1.0 setting. But since the UI3.0 update the focus has been dreadful, particularly this afternoon. I didn't just point and click. I selected my shot and waited for the camera to focus. As you can see it didn't. I'd  seen something coming up on the screen previously about tapping to improve focus, but the only thing that came up was changing the brightness. The rest of the shots I took I had to go either wide or close, then adjust the distance I wanted and hope that the focus would follow. I did eventually get the shots I wanted but the time it took was the most I've ever had to take with a Samsung phone. I hope someone official can help. Thank you.

image


6 REPLIES 6
DianDD
Navigator
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Galaxy S20 Series
that's ridiculous 😒
contact Samsung directly asap :smiling-face:
npharrison
Journeyman
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Galaxy S20 Series
I'd do it if I knew who to contact. Thanks for agreeing how bad the photo is.
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DianDD
Navigator
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Galaxy S20 Series
easy-from the Samsung members app click "get help" middle button then scroll down and you will find "live chat" they will direct you what to do
npharrison
Journeyman
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Galaxy S20 Series
I seem to have sorted it, though time will tell. I had to wipe the partition. Bit that but that procedure has changed instead of holding the volume up button and power button you do that but you have to be connected via a USB c cable to a computer or possibly even just the USB c headphones. Then you go into the Samsung boot up menu scroll down to wipe partition, wipe it and lo and behold my camera seems to be working fine
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NiklasSvensson
First Poster
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Galaxy S20 Series

My autofocus is non functioning since the update as well.  Wipeing cache-partition didn't help.

Please fix this ASAP.

NiklasSvensson
First Poster
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Galaxy S20 Series

I tried to contact Samsung (swe) via the members app this morning, but the chat timed out after the bot was finished talking to me.   Hopefully someone from Samsung is reading in this forum.  

 

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