I've been chasing the above issue all week. Downloaded the update a month ago, for the first week or two i assumed it was something i did or a hardware issue until i researched more. So have been chasing more aggressively this week.
Anyway i sent a twitter DM to samsung and they replied but said "they understand my frustrstion but their engineers are looking into the issue". I asked was it possible to give me a new phone as the update has ruined this one making the camera usless and as such the phone. Is there any legal avenues to persue here? Surely this is some sort of breach of contract between supplier and customer. Pushing out an update that has rendered a flag ship phone useless? I cannot return it to the retailer as its not broken and its not a hardware problem. The issue lies solely with samsung and at the moment it seems they are ignoring the issue and their customers until enough people are effected.
Is this just an issue with the S20 series i wonder? I will try to contact customer support to escalate the issue as they refuse to give a timeline for when the issue will be fixed. It could be 6 weeks or it could be 6 months. If you rely on your camera for work are we just supposed to sit by and wait for them to do something?
Any thoughts? Any other products besides the s20 effected? Any legal action we can take against Samsung?
And when i go in to check for updates it says the latest version is installed. Hopefully this is a patch that is rolling out to fix it and i just havnt got it yet....