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Original topic:

Software update

(Topic created on: 14-10-2020 10:33 AM)
RobDeBob81
First Poster
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Galaxy S20 Series
Has anyone had issues with the latest software update? 

I have lost all my photos and half of my contacts. Literally every photo I have taken on my phone has gone.
2 REPLIES 2
aikach1
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Galaxy S20 Series

I'm not sure if it was straight after an update, but I lost most of my photos just over a week ago. Luckily I had them backed up to Google Photos and I painstakingly retrieved around 700 of them, only to find that more have disappeared on two occasions since. I've sent error reports to Samsung but they haven't been able to figure out what's happened or why. So frustrating - the photos are the main reason I got this phone (GS20).

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RobDeBob81
First Poster
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Galaxy S20 Series
same here, I took over 200 pictures last night and uploaded them straight away just incase. I also reported the problem to Samsung and they did not have any reasons as to why. if it happens again I'll end up selling the phone
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