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Original topic:

Screen getting frozen and automatic restart

(Topic created on: 09/03/21 23:38)
Sunshineforyou
Apprentice
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Galaxy S20 Series
Hi everyone,

I have received my phone last Tuesday and it keeps freezing in the middle of writing a message or watching YouTube and just turns off by itself. I've had Samsung phones for years and years and always been so happy with it but after this one having troubles wants me to move to something else. What should I do? Is it possible to get this problem fixed?

Thanks guys
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21 REPLIES 21
Falloutkid
Explorer
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Galaxy S20 Series
Is your phone running the latest software update because if it's not the current one could possibly have bugs it doesn't sound like a common problem i would request a replacement phone from Samsung
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Sunshineforyou
Apprentice
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Galaxy S20 Series
will try and ring the network company I took the phone from, hopefully they'll replace it for me🤞 thanks:)
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AshTabS7
Big Cheese
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Galaxy S20 Series
what phone is it? if you have just received it recently and your having this issue they will just straight replace it, if it's less then 14 days they will probably come and drop one of and collect that one, unfortunately even with samsung you can get the occasional faulty handset
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Sunshineforyou
Apprentice
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Galaxy S20 Series
it's Samsung s20 Fe yes I'm gonna ring them today, hopefully the next one will be better. I've never had this issue before with any of the Samsung phones. Yeah must have got the wrong this time 🤔
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AshTabS7
Big Cheese
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Galaxy S20 Series
to be honest I was very unimpressed with the fe you would be better of with the normal s20 or an s21
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Sunshineforyou
Apprentice
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Galaxy S20 Series
I've read the comments and watched reviews and all were good. serious? have you s20?
AshTabS7
Big Cheese
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Galaxy S20 Series
yea I bought an s20 fe and was just not happy, didn't like the chrome ring round the camera and didn't like the fact it used the camera to change the screen brightness which drains battery to me it felt like a cheap a series phone, I then got an s20 5G absolutely amazing phone really thin and light, I then changed to the S21 U as I am on my phone all day and wanted a bigger battery but there is nothing wrong with the S20 5G at all just if your a very heavy user battery is short
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Archer_Legend
Navigator
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Galaxy S20 Series

If you want to take my advice I think the following: you clearly got a defective device. Get it replaced, however I would evaluate the following: do you have the 4G or 5G version? This is not related to your problem but with the performance of the device. The 4G version has the same processor of the european s20s the 990 which in 2020 was a disappointment and inferior compared to the snapdragon 865 its rival which is mounted on american s20s. However the 5G version of the s20FE has the 865 inside which gives comparable performance to the exynos 2100 (the soc in the s21) and is still the most efficient smartphone chip at the current moment (gives better battery life compared to its successor the snapdragon 888 and the exynos 2100 and exynos 990).

So after that long stuff you should return your device due to it being defective and if you have the 5G version have it replaced with another 5G s20FE but if you have the 4G version it is worth considering spending extra pennies to get the 5G version after returning it.

 

If I where you I would not make the swap to an s21 or s20 for the reason that the s20 and s21 are the same identical device (with the only difference being the soc between the 2 and the s21 having no sd card slot and no accessories in the box). Also the s20 fe both 4G and 5G have the same identical main sensor as the s20 (and so s21) and have a true optical 3x telephoto lense instead doing digital 3x like it happens on the s20 (and so s21). Performance wise with the s20 fe 5g you will not leave any on the table but get an objectively better device than the standard s20 series. Also the s20FE series has the micro sd card slot which allows you to expand storage and therefore is an overall more long lasting device.

Hope I helped :winking-face:

Archer
vijaynair
Explorer
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Galaxy S20 Series
Probably try full reset or soft reset y holding the power and volume low button for 20 sec
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