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Original topic:

Samsung S20 Ultra over heating and exploding

(Topic created on: 26-11-2020 03:43 PM)
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Members_Qcqw7lx
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Hello,

 

Has anybody else had an issue where there Samsung S20 over heats and then gets to the point where you are unable to touch it? 

 

I have had an incident where the phone was getting that hot I was not able to touch the handset and then it later on resulted in the phone battery exploding and filling my house with fumes from the battery, this has ended up in burn marks on the surface on the screen, damage to the camera and the back on the phone being blown off due to the impact of the battery exploading. The phone got hot enough to melt a biro pen. The handset was not plugged in and was sat on a hard surface and the device has never had any physical damage or water damage. The phone is just under 7 months off. 

 

Samsung had inspected the device and suggested that it was damage that was self inflicted however I know for a fact that it was not. 

 

Has anybody had this or a similar issue. All information is helpful while we escalate this situation. 

 

Thank you all for your time and replies regarding this.

 

Kindest Regards

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4 REPLIES 4
AndrewL
Moderator
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@Members_Qcqw7lx: I'm really sorry to hear that you have experienced this issue, as this is not what we expect from our S20 range. Are you based in the UK? I have sent you a private message regarding this matter, therefore please click on the profile picture in the top right > Messages, and reply at your earliest convenience, and I will look into this further for you. 

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Members_Qcqw7lx
First Poster
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Hello,

 

I have followed the directions however a reply has not been sent to my account. 

 

Kindest regards and I look forward to your reply. 

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AndrewL
Moderator
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@Members_Qcqw7lx: I have just sent it through now. If you can check the message and get back to me, then I will be able to assist you further. 

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Ysquare
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Hi, did you get this resolved? I have a similar issue and Samsung is trying to fob me away at all cost.
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