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Original topic:

Samsung S20 Syncing

(Topic created on: 30-09-2021 10:38 AM)
Chardonnay243
First Poster
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Galaxy S20 Series
Hi there, my samsung galaxy s20 has stopped syncing my main email address, I've tried a few of the tips that I've googled, but they don't seem to work. Does anyone have any idea wot else I can do? Thanks
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12 REPLIES 12
Chardonnay243
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Galaxy S20 Series
Hi ajg61, yeah same. Fingers crossed that's it sorted. 🤞🤞😀
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Goolia2772
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Galaxy S20 Series
Hi had exactly the same problem, mine is noe syncing however I have now lost all my emails in my folders. Anyone have any ideas?
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KholaI
Moderator
Moderator
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Galaxy S20 Series

Hey all, 

The following is a useful troubleshooting guide that's helped many with this query:

Head into Settings > Apps > Email > Storage > Clear cache, then Clear data. Once this has been done, you would need to sign back into your email account. After you’ve signed in, make sure ‘Sync’ is enabled. You can check this by swiping down from the top of the screen > toggle on the Sync icon From here, head into the email app > Menu (3 lines at the top left corner) > Settings > select the account you're experiencing issues with > Ensure Sync account toggle switch is on orange. Furthermore, I'd also advise heading into tap Sync schedule > set Sync schedule > Auto.

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