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Original topic:

Samsung responded to the camera issues post one ui 3.1

(Topic created on: 15/03/21 01:40)
Haytch
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Galaxy S20 Series

image

They're telling me to do a factory reset 😑
I have to do all this because Samsung ruined the camera after the one ui 3.1 update. Can somebody who has these issues try this and let me know if it works. Please


This is a problem with the flash when using the camera. The pictures come out very overexposed and very noisy 
15 REPLIES 15
Gazza2019
First Poster
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Galaxy S20 Series
hard reset not going to work for me when I had a network issue when they told me to do this so as far as am aware do not and what until an update is available to see if that works normally that works and that's a trick
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Haytch
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Galaxy S20 Series
Thanks for your reply. I'll probably wait for the next update. Hopefully they fix it
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Gavinh
Helping Hand
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Galaxy S20 Series
Theirs a sh** tonne of posts about the camera doing this I fact mine done this 3 days ago.
Haytch
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Galaxy S20 Series
Yeah all this happened since the one ui 3.1 update. I can say this for CERTAIN! because before the update my camera was working perfectly fine. Samsung really need to fix this ASAP. I can't take pictures with the flash
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Gavinh
Helping Hand
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Galaxy S20 Series
samsung will try push it to the side untill enough people bring it to their attention
Joeeye
Troubleshooter
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Galaxy S20 Series
That's ridiculous, it's a common issue. I'll send them a report of it too.
Archer_Legend
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Galaxy S20 Series

Send a report but don't do the hard reset.

I don't know how good is samsung members assistance in UK but in Italy they only send copy and pastes sometimes not ever related to the issue (you ask about the camera and they send you a guide on how to install fortnite...), so send the report and wait for the update.

In the meantime you should clear camera app data and try to wipe cache partition to see if you solve the issue, if not wait for a bugfix

Archer
Nardos
Explorer
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Galaxy S20 Series

What a shame to samsung. This is totally unacceptable. I was loyal for this brand but now I am done with Samsung. Trash

Nardos
Explorer
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Galaxy S20 Series

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