16-06-2020 10:59 PM in
Galaxy S20 SeriesBought S20+ two days ago .having problem trying to enter my phone with finger scanner and locked out .FINGER scanning wouldn't work with screen protector on .if i remove screen protector 😒 it will work .thinking of Returning my S20+ as lts not good to have Phone which i cannot put screen protector 😒.
17-06-2020 05:35 AM - last edited 17-06-2020 05:51 AM ) in
Galaxy S20 SeriesHi @ifty
It should have worked fine with the pre fitted plastic screen protector !
Sometimes it can be quite tricky setting up the fingerprints and getting it right.
Press your fingertip until a vibration is felt.
Delete any previous fingerprints if relevant.
Perform a back up and remove any relevant Sd card and factory reset if necessary.
Personally I use the Whitestone Dome Glass Screen Protector on my phone and because it adheres all over and not just on the edges like other glass screen protectors it works very well with the fingerprint scanner.
It isn't a cheap option however.
If you are still wanting to return the phone then please check out the relevant Cooling Off Period window.
I wish you all the best with this situation.
🌈 Stay Safe 🌈
Daily Driver > Samsung Galaxy s²³ Ultra 512Gb in Phantom Black.
The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "
17-06-2020 05:42 AM in
Galaxy S20 SeriesHi there are some screen glasses "approved" to work with fingerprint. Look at that. Also I guess most of them are applied using some adhesive substance. You put drop on screen, then apply glass, then use UV lamp to dry. Quite some job.
How about factory screen protector, did you remove it? Its not strong, however basically does the job against small scratches etc. at least.