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Original topic:

Samsung galaxy S20+ biometric sensor problems

(Topic created on: 16-06-2020 10:59 PM)
ifty
First Poster
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Galaxy S20 Series

Bought S20+ two days ago .having  problem trying to enter my phone with finger scanner and locked out .FINGER scanning wouldn't work with screen protector on .if i remove screen protector 😒  it will  work .thinking of Returning my S20+  as lts not good  to have  Phone which  i cannot put screen protector 😒

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2 REPLIES 2
BandOfBrothers
Samsung Members Star ★★
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Galaxy S20 Series

Hi @ifty 

 

It should have worked fine with the pre fitted plastic screen protector  !

 

Sometimes it can be quite tricky setting up the fingerprints and getting it right.

 

Press your fingertip until a vibration is felt.

 

Delete any previous fingerprints if relevant.

 

Perform a back up and remove any relevant Sd card and factory reset if necessary.

 

Personally I use the Whitestone Dome Glass Screen Protector on my phone and because it adheres all over and not just on the edges like other glass screen protectors it works very well with the fingerprint scanner.

 

It isn't a cheap option however.

 

If you are still wanting to return the phone then please check out the relevant Cooling Off Period window.

 

I wish you all the best with this situation. 

 

🌈 Stay Safe  🌈 

 

 


Daily Driver > Samsung Galaxy s²³ Ultra 512Gb in Phantom Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

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matroX-40
Explorer
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Galaxy S20 Series

Hi there are some screen glasses "approved" to work with fingerprint. Look at that. Also I guess most of them are applied using some adhesive substance. You put drop on screen, then apply glass, then use UV lamp to dry. Quite some job.

 

How about factory screen protector, did you remove it? Its not strong, however basically does the job against small scratches etc. at least.

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