Hi @ifty
It should have worked fine with the pre fitted plastic screen protector !
Sometimes it can be quite tricky setting up the fingerprints and getting it right.
Press your fingertip until a vibration is felt.
Delete any previous fingerprints if relevant.
Perform a back up and remove any relevant Sd card and factory reset if necessary.
Personally I use the Whitestone Dome Glass Screen Protector on my phone and because it adheres all over and not just on the edges like other glass screen protectors it works very well with the fingerprint scanner.
It isn't a cheap option however.
If you are still wanting to return the phone then please check out the relevant Cooling Off Period window.
I wish you all the best with this situation.
🌈 Stay Safe 🌈
Daily Driver > Samsung Galaxy s²³ Ultra 512Gb in Phantom Black.
The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "
