Hi, my son set up his new s20 set up with a passcode when he went to open the phone the passcode was not recognised we have tried factory reset but it is till asking for the pass code to get into the phone or a google account which keeps saying the password is wrong.
Any ideas how to gain access to the phone please.
Hey @Daneka ,
is he has a Samsung Account set he can try to access the phone using our Find My Mobile app: https://www.samsung.com/uk/apps/find-my-mobile/
If this is not the case, you can get the lock remove at any of our Support Centres: https://www.samsung.com/uk/support/service-centre/ Please remember to take proof of purchase for this with you.